General

  • What are the opening hours of Floriade NightFest?

    Floriade NightFest is open from 6.30pm – 10.30pm. If you are also attending Floriade during the day, please be aware that the Floriade entrances close at 5.30pm every day while preparations for Floriade NightFest take place. The Floriade NightFest entrances re-open at 6.30pm.

  • What happens if I miss the night that I have a ticket for?

    Tickets will not be exchanged or refunded unless the event is cancelled by Management.

  • What happens if I arrive late?

    Ticket-holders will be admitted into Floriade NightFest until 9.30pm.

  • Can I leave Floriade NightFest and come back?

    No, pass outs are not available for Floriade NightFest.

  • What if I lose something?

    Lost property can be registered and, if found, collected from the Floriade Information Marquee.

    Until 15 November 2018 you can enquire about lost property by phoning (02) 6205 0666. Any items not claimed by 15 November 2018 will be donated to charity.

Accessibility

  • Is Floriade NightFest accessible to everyone?

    Floriade NightFest is located on a four hectare site. The circuit around Floriade NightFest is approx. 1.6km and contains some loose granite pathways. Please wear sensible footwear and take all necessary precautions to prevent injury to yourself or those in your party. For visitors with limited mobility there is public parking available adjacent to the Regatta Point entry gate (access off Commonwealth Ave).

    Parking is limited to vehicles displaying an authorised disability parking permit. Registered guide dogs and companion dogs are allowed into the Floriade grounds with their owners. Documentation for these animals is required upon entry.

  • Am I able to hire a wheelchair, electric scooter or stroller at Floriade NightFest?

    A limited number of wheelchairs, walking frames, electric scooters, and strollers are available for hire. For mobility hire and booking enquiries, please email scooters@netspeed.com.au or send a text message to 0403 242 584.

    ITEM Full day rate Half day rate 3 hour rate
    Scooters $50.00 $25.00 $20.00
    Powerchairs $50.00 $25.00 $20.00
    Wheelchairs $35.00 $20.00 $12.00
    Walkers $20.00 $10.00 $  6.00
    Strollers $15.00 $ 7.50 $  5.00
  • Is Floriade NightFest accessible to prams and strollers?

    Paths and ramps are wide enough to accommodate pedestrians and strollers. Please be considerate to access and viewing of garden beds when using strollers and prams. Be aware there are some loose gravel pathways and there may be water on pathways after rain.

  • Do you accept the Companion Card for NightFest?

    Registered companions must present their photo ID Companion Card when booking tickets, purchasing tickets or collecting tickets or at any time during the attendance at the venue or activity.

    Companions will then receive a zero priced event ticket. Please note that the event ticket is not valid unless both the cardholder and the person to whom the Companion cardholder is registered is present and has purchased their own NightFest ticket for the same date. Only the person whose photograph and name appear on the card can use the Companion Card.

  • If I have a companion, are they required to purchase a Floriade NightFest ticket if accompanying me to the event?

    No, providing your companion presents a photo identification Companion Card when booking tickets, purchasing tickets or collecting tickets or at any time during the attendance at the venue or activity.

    Your companion will receive a zero priced event ticket. Please note however that the event ticket is not valid unless the cardholder is present. Only the person whose photograph and name appear on the card can use the Companion Card.

Ticketing

  • Where can I buy tickets to Floriade NightFest?

    Tickets for NightFest 2018 are available now.

    Subject to availability, tickets may be available for purchase each night at the Floriade NightFest entry gates from 4.30pm at the Regatta Point entry gate and 5.30pm from the Parkes Way entry gate. Visitors are strongly advised to purchase in advance to avoid disappointment. Book online at ticketek.com, call 13 28 49, or at any Ticketek outlet.

  • How much do Floriade NightFest tickets cost?

    • Adults: $31.70
    • Child (5-16 years): $16.40
    • Concessions (pensioners, seniors, and student ID card holders): $16.40
    • Family (2 adults / 2 children): $83.65
    • Children 4 years & under: FREE
    • Adult Trilogy Ticket: $78.00
    • Child Trilogy Ticket: $39.95
    • Adult Season Pass: $124.95
    • Child/Concession Season Pass: $63.50

    *Price per night. Transaction fees apply
    *Families who purchase the Family Ticket are asked to present themselves as a group upon entry.

  • Which credit cards do you accept for payment?

    Ticketek accepts MasterCard, Visa, Diners Club and American Express.

  • I don’t have a credit card. How can I buy tickets to Floriade NightFest?

    You can;

    • Visit a Ticketek outlet and pay by cash in person.
    • Purchase your tickets using cash at any of the Floriade NightFest entry gates (unless sold out prior) from 4.30pm at the Regatta Point entry gate and 5.30pm from the Parkes Way entry gate. This is for that night’s entry only. Please note limited tickets will be available for purchase each night at these entry gates.
  • How do I collect my tickets?

    There are a range of ticket collection and delivery options available, including collecting them from a Ticketek agent, having them sent by mail, registered post or express delivery, purchase online and receive an email or collecting them from the venue. Refer to Ticketek for costs associated with post and express delivery.

    To avoid delays at the event, customers are advised that pre paid tickets can be collected from Canberra Ticketek outlets during trading hours.

    Customers wishing to collect their tickets from the onsite box office on event day can do so from either the Regatta Point or Parkes Way entry gates.

    Event box offices will open from 4.30pm at the Regatta Point entry gate and 5.30pm from Parkes Way entry gate each day of Floriade NightFest.

  • What kind of concessions do you accept?

    Pension cardholders, seniors cardholders and tertiary student ID card holders. These people are required to provide evidence of this at time of purchase or collection e.g. pension card or student ID cards. Please note that children four years and under are admitted free.

  • What age are children classified as?

    5-16 years old. Children 4 years and under admitted FREE.

  • What is Floriade NightFest’s refund policy?

    There is no refund or exchange on any ticket except in accordance with the AEIA Code of Practice for Event Ticketing in Australia.

  • What happens if my ticket is lost or stolen?

    When a patron is faced with a lost or stolen ticket, they must ring Ticketek on 13 28 49 as soon as this is realised.

  • What are the terms and conditions of my ticket?

    Tickets are available for sale through Ticketek and their purchasing policy can be viewed on the Ticketek website.

  • What does a ticket entitle me to?

    Ticket holders have complete access to all public areas within Floriade NightFest, including all activities, entertainment, and exhibitions. Amusement rides, food and drink and market shopping attract additional costs.

  • What does the number on my ticket relate to?

    This is an allocated number relating to the number of tickets printed for the event. It is for office use only and helps ensure that duplicates are not forged. Please note, this does NOT relate to seating allocations. Seating reservations or allocations are NOT available to any of the shows or film screenings, it is a first-in, first-served basis.

  • What happens if I miss the night of the event that I have a ticket for?

    Tickets will not be exchanged or refunded unless the event is cancelled by Management.

  • Will I get a refund if it rains?

    Floriade NightFest is an outdoor event and is subject to changing weather conditions. The event will continue in the case of rain and will only be cancelled if the weather conditions are considered dangerous by Event Management. This may occur at short notice, in which case patrons may exchange tickets for another night or obtain a full refund.

Inclement weather

  • What is the weather like in Canberra during Floriade?

    Spring temperatures in Canberra range from an average minimum of 5° to an average maximum of 19°. For up to date weather information visit the Bureau of Meteorology.

  • What happens if it rains?

    Floriade NightFest is an outdoor event and is subject to changing weather conditions. The event will continue in the case of rain and cold weather and will only be cancelled if the weather conditions are considered dangerous by Event Management. This may occur at short notice, in which case patrons may exchange tickets for another night or obtain a full refund.

    Patrons accept that weather they might consider unsatisfactory may occur and acknowledge that tickets will not be exchanged or refunded unless the event is cancelled by Event Management.

    Some outdoor performances may be altered, postponed or cancelled due to inclement weather. This decision will be made by Event Management in the interest of public and performer safety and does not entitle the ticket holder to a refund or exchange.

    All ticket holders are advised to make provision for wet weather. Ponchos will be available for purchase at the Floriade Shop; however we strongly recommend you bring your own wet weather gear. The use of umbrellas during film screenings is not permitted as it obstructs the view of other audience members.

    In the unlikely occurrence that the event is cancelled, information will be posted on the event website floriadeaustralia.com through our twitter feed and communicated through local radio. Event Organisers will take all reasonable efforts to notify of a cancellation ASAP, however due to the unpredictability of a change in weather conditions, cancellations may be at short notice.

  • Will I get a refund if it rains?

    Floriade NightFest is an outdoor event and is subject to changing weather conditions. The event will continue in the case of rain and will only be cancelled if the weather conditions are considered dangerous by Event Management. This may occur at short notice, in which case patrons may exchange tickets for another night or obtain a full refund.

Event cancellation

  • How will I know if the event is cancelled?

    In the unlikely occurrence where the event is cancelled, information will be posted on the event website floriadeaustralia.com through our twitter feed and communicated through local radio announcements. Event Management will take all reasonable efforts to notify of a cancellation ASAP, however please note that due to the unpredictability of a change in weather conditions, cancellations may be at short notice.

  • What happens if the event is cancelled?

    In the unlikely occurrence that the event is cancelled, ticket holders to that night may exchange tickets for another night, subject to availability or obtain a full refund.

Transport and parking

  • How do I get to Floriade NightFest?

    Public Entrances to Floriade NightFest
    The two public entrances are located at Regatta Point, off Commonwealth Avenue, and the Parkes Way footbridge next to the Olympic Pool car park in Allara Street.

    Parking
    There is limited parking available at Acton Park. Other parking choices, including Constitution Ave car parks, are highlighted on the parking map.

    Accessible Parking
    Public parking for people with limited mobility is available adjacent to the Regatta Point entry (access off Commonwealth Ave). Parking is limited and vehicles must display an authorised disability permit.

    Bus
    The nearest bus stops to Floriade NightFest are located on either side of Commonwealth Avenue near Albert Street and either side of Commonwealth Avenue near Albert Hall (see parking map). ACTION buses provide regular bus services between Floriade and the city.

    ACTION’s Blue Rapid routes provide access via Commonwealth Avenue on weekdays and Saturday nights. Plan your travel ahead of time by viewing timetables online for Blue Rapid 300 & 900 series.

    For timetable information call ACTION’s Customer Service Centre on 13 17 10 or visit action.act.gov.au

    Walking
    Just a pleasant walk from the city and you are at Floriade NightFest. The Canberra Centre to Floriade via Allara Street and across the Parkes Way footbridge will get you to the Parkes Way entry gate in about 10-15minutes. Walking from Commonwealth Avenue bus stop near Albert Street will get you to the Regatta Point entry gate in about 5 minutes.

    Taxi
    Taxi’s can drop you off at the Regatta Point Entry. Call Cabxpress 6260 6011 or Canberra Cabs 13 2227. Cab point 10 is the closest pick up point just outside the Regatta Point Entry.

    Bike
    Why not ride your bicycle to Floriade NightFest and enjoy the fresh air? For your convenience, bicycle racks are located at the Parkes Way and Regatta Point entry gates to Floriade NightFest. Make sure you bring your own chain and lock, as bicycles and tricycles (including hand held tricycles for young children must be left at the gate).If I drive, is there somewhere to park?

    Floriade NightFest parking map and information PDF will be available soon.

    Parking is available at various public car parks within close proximity to Floriade NightFest (fees may apply), including:

    • Acton Park off Commonwealth Ave
    • Public car parks off Constitution Ave
    • Public car parks off London Cct
    • Parking opposite Questacon, located on the south side of Commonwealth Bridge.

    Accessible parking Free parking for people with limited mobility is available adjacent to the Regatta Point entry gate (access off Commonwealth Ave). Parking is limited and vehicles must display an authorised disability permit.

Conditions of entry

  • Can I take my bike or trike inside Floriade NightFest?

    In the interest of public safety, all forms of bicycles and tricycles, including hand propelled tricycles, are not permitted within the grounds of Floriade.

    Bicycle racks are provided at the Parkes Way and Regatta Point entry gates. You must provide your own lock and chain.

    Provision can be made for tricycles to be stored at any of the entry gates, however Floriade takes no responsibility for theft or damage.

    For your convenience, strollers can be hired for $5 per day from the Wheelchair Hire Marquee located at the Regatta Point entrance.

  • Can I take my skateboard, rollerblades and scooter inside Floriade NightFest?

    In the interest of public safety, skateboards, scooters and rollerblades/skates are not permitted within the gates of Floriade.

  • Can I bring alcohol into Floriade NightFest?

    No. Bag inspections will be undertaken to ensure patrons do not bring alcohol into Floriade NightFest. However, a range of venues inside Floriade NightFest will be selling alcoholic beverages, for both take away (within the Floriade NightFest grounds) and dine-in consumption, including Pialligo Urban Café.

  • Can I come to Floriade NightFest if I am under 15?

    Yes. Patrons are advised that Comedy NightFest on Sunday, 30 September is rated MA15+ and attendance is at your discretion.

  • Can I buy food and drinks at Floriade NightFest?

    Yes, there will be a range of food and drink available for sale, including quick and easy food options and a la carte dining.

  • Can I bring my own food into Floriade NightFest?

    Yes. However there will be a range of food and drink available for sale, including quick and easy food options and a la carte dining and tapas.